Effective September 14, 2026

Refund Policy

Wish & Quill creates personalized keepsake letters for families. This policy explains when an order may be canceled, corrected, or refunded.

Eligible cancellations

For Email and Print-at-Home orders, a cancellation requested before we begin processing or deliver the personalized letter may be eligible for a full refund. Contact us as soon as possible at support@wishandquill.com with the order email and the reason for your request.

After delivery

After a personalized file has been delivered, we generally consider refunds for duplicate charges, a technical failure that prevents delivery or access, or a service error on our part. Please contact support within 7 days of delivery so we can investigate and, when appropriate, issue a refund or correction.

Customer-submitted details

Please review names, spelling, personalization, and delivery details before submitting an order. If you find an error, tell us promptly; corrections may be possible before fulfillment. A customer-submitted mistake is not automatically refundable after delivery, but we will review the circumstances and help where we can.

Unavailable products

Real Mail and Deluxe products are not currently available. If one of those options appears on the site before launch, do not submit payment; please contact support instead.

How refunds are issued

Approved refunds are sent through Stripe to the original payment method. The time for a credit to appear depends on the bank or card issuer. Wish & Quill does not receive or store full payment-card numbers.

Contact

For a refund or correction request, email support@wishandquill.com with the order email, order details, and a description of the issue. Please do not send full card numbers by email.